Refund policy

RETURNS, REFUNDS & WARRANTY POLICY

Last Updated: June 5, 2026

1. MADE-TO-ORDER & CHANGE-OF-MIND Every Isaiah's Lamps order is made to order. We do not hold pre-made stock. Under Australian Consumer Law — and consistent with EU/UK consumer rules, which exempt made-to-order goods from cooling-off/withdrawal rights — we do not accept returns, cancellations, or refunds for "change of mind" once production has begun (see the cancellation window in our Terms of Service). This does not affect your rights where an item is faulty, damaged, or significantly different from its description (see below).

2. DAMAGED OR DEFECTIVE ITEMS (GLOBAL GUARANTEE) We stand behind our products. If your order arrives with a genuine manufacturing defect or is damaged in transit, you are entitled to a remedy. Depending on the issue, Isaiah's Lamps will arrange a replacement, repair, or refund.

  • Exclusion: Promotional items or "free gifts" are provided "as-is".
  • Note: Slight variations in colour, tone, texture, or finish (including differences from AI-generated or digitally produced imagery) are expected and are not considered defects.

3. MANDATORY PROTOCOL FOR DAMAGE OR DEFECT CLAIMS To process a claim for a damaged or defective item, you must email us at toylamps@outlook.com within a reasonable time of delivery, including:

  1. Your Order Number.
  2. Clear photos or videos of the exterior packaging (showing the shipping label) and the damaged or defective product.

We cannot assess or process a remedy without visual evidence verifying that the damage occurred in transit or is a manufacturing defect.

4. NON-RETURNABLE ITEMS The following cannot be returned for change of mind:

  • Made-to-order products (which includes all of our lamps).
  • Items on sale, clearance, or gift cards.
  • Hazardous materials.

5. HOW REFUNDS ARE PROCESSED Where a refund is approved, we will notify you following inspection (if a return is required). Approved refunds are processed to your original payment method within 10 business days of approval. Please note that your bank or card provider may require additional time to post the funds to your account.

6. SHIPPING & DELIVERY ACKNOWLEDGEMENT By purchasing from Isaiah's Lamps, you acknowledge that production and shipping times are estimates and may vary due to the made-to-order process, global logistics, customs, and demand. We commit to providing valid tracking for every order. While we are actively producing and shipping your order with tracking provided, a delay does not constitute non-delivery and is not a valid basis for a chargeback. Once a carrier marks a package as "Delivered", it is considered delivered; we are not responsible for packages stolen from doorsteps or mailboxes after confirmed delivery.

7. RETURNS ABUSE & FRAUD PREVENTION We monitor return activity for abuse. Where we detect a pattern of suspicious returns or "wardrobing", we reserve the right to decline the return. Any attempt to open a fraudulent payment dispute will be contested with the relevant payment processor using our order, disclosure, and tracking records, and may be referred for recovery of associated losses.

8. FORCE MAJEURE Isaiah's Lamps shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, strikes, or interruptions in transportation or global supply chains. In such cases, we will work diligently to fulfil your order as soon as conditions permit.