Privacy policy

PRIVACY POLICY

Last Updated: June 5, 2026

This Privacy Policy describes how Isaiah's Lamps ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [your store domain] (the "Site") or otherwise communicate with us (collectively, the "Services").

1. DATA CONTROLLER The business responsible for your personal information is Isaiahslamps, operating as Isaiah's Lamps. Contact: toylamps@outlook.com

2. PERSONAL INFORMATION WE COLLECT We collect personal information directly from you, automatically through your interaction with the Services, and from third parties.

  • Contact & Shipping Details: Name, shipping address, billing address, email, and phone number.
  • Payment Information: Credit/debit card details and transaction history (processed securely via Shopify Payments and PayPal — we do not store full card numbers).
  • Technical Data: IP address, device information, and usage data via cookies. We utilise industry-standard tracking tools, including the Meta Pixel and TikTok Pixel, to analyse Site traffic and optimise our advertising effectiveness.

3. HOW WE USE AND DISCLOSE PERSONAL INFORMATION To fulfil our contract with you and provide the Services, we share information with:

  • Shopify: Our primary e-commerce platform provider.
  • Fulfilment & Shipping Partners: We disclose shipping information to international third-party fulfilment centres and carriers (e.g., YunExpress, 4PX, DHL, and local postal services) to produce and deliver your order.
  • Service Communications: We use your contact information to provide proactive order, production, and shipping updates. Given the made-to-order nature of our products, this keeps you informed throughout the production period.
  • Fraud Prevention: To protect our store and your payments from unauthorised or fraudulent transactions.

4. INTERNATIONAL TRANSFERS As we serve a global audience (Australia, USA, EU, UK, NZ, and beyond) and our products are produced and shipped from international facilities, your personal information may be transferred to and processed in countries outside of your residence. Where we transfer data from the EEA or UK, we rely on recognised mechanisms such as the Standard Contractual Clauses (SCCs).

5. DATA RETENTION We retain your personal information only for as long as necessary to provide the Services. However, we are required to retain certain transaction information to comply with our legal, tax, and accounting obligations. In line with Australian record-keeping requirements, transaction records are retained for a minimum of 5 years.

6. YOUR RIGHTS Depending on your location (including under the Australian Privacy Principles, the GDPR, UK GDPR, and CCPA), you may have the right to:

  • Access: Request a copy of the data we hold.
  • Erasure: Request deletion of your data (subject to legal retention requirements).
  • Object / Correct: Object to processing or request correction of inaccurate data.

To exercise these rights, contact us at toylamps@outlook.com.

7. SECURITY We implement industry-standard security measures (including SSL encryption) to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use secure passwords and to contact us immediately if you suspect any account compromise.

8. COMPLAINTS If you have concerns about our handling of your data, you may lodge a complaint with your local data protection authority — in Australia, the Office of the Australian Information Commissioner (OAIC); in the UK, the Information Commissioner's Office (ICO); or your relevant EU supervisory authority.

9. CONTACT For any questions regarding this policy or your privacy rights: Email: toylamps@outlook.com.